Customer Support

Firwood operates a 5 Star customer support service to offer expertise and experience you can count on.

Product Advisory Service Basic enquiries for information on our products can be made by phone or e mail to our Head Office Product Advisory Service. Where necessary our external sales managers can visit customer sites to discuss projects and assist with the drawing up of specifications

Written Paint Specifications Where projects require Firwood can supply detailed paint specifications for architects and engineers from our library of pre prepared paint specifications.

Application Support And Training Our external sales managers and internal product advisory service are able to offer support on paint application issues and advice on the selection and use of application equipment. Through our relationships with suppliers and manufacturers of spray equipment we can arrange on site demonstrations of application equipment and training in its use.

New Product Development
We are able to produce special products where our standard product range is not suitable subject to commercial approval. This can include basic changes such as new colours to customer specifications or modifications to existing formulae. We have an ongoing programme of new product development which takes into account issues such as sustainability product performance and the elimination of hazardous substances.

Rapid Investigation Of Complaints And Issues
Where customers have issues with our products we offer a speedy investigation of issues to identify their cause and rectification.
The Firwood promise is to offer a full package of support to our customers to ensure our products meet their expectations. For more information about any of our products or services please get in touch with us today by calling 01204 525231 or email sales@firwood.co.uk
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