Privacy and Security Policy

Use of personal information - We collect personal information when you register on our web site and when you make a purchase from it. By entering information in the fields requested you enable us and our service providers to supply you with the services you request. Whenever you give us such information its use will be restricted by the guidance detailed in this policy. Our objective is to give you the information that you need and we will act within current legislation and aim to meet current best practice in the use of data received on our web site. Firwood Paints Ltd will not disclose your personal information unless you have given permission other than for the following purposes:
- to assess, operate and improve this web site and the services provided through it;
- to keep you informed about Firwood Paints Ltd, its products, services and about this web site;
- if we are required to disclose such Personal Information by any applicable law, regulation or legal process;
- to transfer any such Personal Information to other companies within the same group of companies as Firwood Paints Ltd and our service agents, subject to the restrictions of this privacy policy.

The personal information we collect and maintain will be subject to the version of the Privacy Policy in effect at the time of collection. We reserve the right to change the Privacy Policy from time to time and will provide notice of these changes on our web site. This privacy policy only covers the Firwood Paints Ltd web site. We are not responsible for the policies, procedures or content of sites that link to the Firwood Paints Ltd web site.

Consent - If you choose not to register or not provide personal information, you may still browse the Firwood Paints Ltd web site but you will not have access to the restricted areas. By completing the registration process, you consent to our using your information accordingly.

Personal Details - We have provided an administration area (My Details) where you can review your personal information at any time to ensure it is correct and accurate. You are able to update, amend or delete any inaccurate details. Trade account customers are unable to amend their billing address on line and should e mail any amendments to websales@firwood.co.uk

Cookies - When you visit our site a cookie may be downloaded onto your computer. This will collect information identifying your computer, where you have visited on our web site and for how long. This information is used for assessing the effectiveness of our web site and to provide a better service to our customers. Users may select from their browser security settings to reject cookies however this will limit access to some areas of our web site. The use of cookies is common practice for web sites.

Security - We have taken all appropriate measures to ensure the safety of personal information. However, no information transferred over the internet can be guaranteed to be completely secure. We employ various security measures to protect such data from unauthorised access by users both inside and outside the company.

Secure Online Payments - Your browser will go into secure mode as soon as you access the payment pages i.e. before you enter any personal payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen. Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times. We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check. No credit or debit card details are stored once your order has been processed. This is why you can save your delivery address but need to enter your card details each time you order. We recommend that you always close down your Internet Browser when you have finished ordering online especially if you use a shared PC. We recommend that you disable Shared Form Information functionality in browsers as this will record your credit card information on the PC. If you have any further concerns about security, please email websales@firwood.co.uk or call our customer service team on 01204 525231. Our customer service helpline is staffed from 8.00 am to 5.00 pm Monday to Friday excluding public holidays.

Protection of Personal Details Online - You may have seen in the press that some customers of banks and online businesses have been receiving fraudulent emails and/or pop-ups. These all have one thing in common: they request individuals to confirm their personal details, credit card details, or user name and password. Please note that Firwood Paints will NEVER ask you for these details by email or via pop-ups. If you suspect you have received such a request in relation to an order you have placed or any of your details registered on the Firwood web site, please DO NOT reply to it and contact us as soon as possible. If you have any questions regarding this policy or wish to have information regarding your registration with Firwood Paints Ltd deleted from our records then please e mail websales@firwood.co.uk