Paint Supplies

Background
Firwood Paints are a manufacturer and specialist paint supplier to both industrial and commercial markets. Established in 1925, the company operates from two UK sites to service its home and overseas customers. Attention to the needs of customers combined with an innovative approach to product development plus continuing investment in technology and manufacturing methods, guarantee that Firwood consistently produce high quality paints supplied with the best levels of service.

Quality & Innovation
Firwood's well established expertise as a manufacturer and paint supplier has enabled the company to develop a comprehensive selection of paints and coatings that satisfy the needs of a diverse range of industries and specialist applications. Whether the demand is for traditional air-drying machinery enamels or complex bespoke coating systems for high performance specifications, Firwood have the knowledge and resources to deliver a solution. All products are manufactured under strict quality assurance procedures certified to ISO9001:2000.

Personal Service
Firwood utilise the most modern software systems to ensure efficient order handling, stock control and production.
Firwood have built a reputation for friendly, knowledgeable, personal service. A fact which is borne out by a long-term loyal customer base. Regular customer satisfaction surveys are carried out to ensure that services targets are achieved and maintained.

Professional Assistance
Firwood are fully committed to their staff in ensuring that ongoing training and an up to date knowledge base is available to them. An experienced team of technical staff is on hand to provide guidance and advice on all paint related issues. The customer can be confident that the products, specifications and assistance are among the best available.
Firwood offer a true multi channel customer support service to their extensive customer base be it on the web, telephone support or site visits.

Environmental Performance Improvement
Guided by environmental quality standards, Firwood constantly assess all aspects of the business to minimise their impact on the environment. Through their environmental management system, Firwood continuously seek to reduce the impact on the environment of both operating processes and products supplied. Extensive support is given to customers to ensure that relevant environmental legislation is complied with.
The company takes a very active role in participation with trade associations and industry groups to maintain standards within the industry and be knowledgeable of both UK and European legislation.